The general conditions thus presented apply to any purchase made from the company ORTHONOV on its online store via the website www.orthonov-paris.com, either by telephone or by mail via the paper form or by collection at our premises. . To know the conditions of his order, the customer can click at any time, even before placing an order, on "General Conditions of Sale".

The fact of placing an order implies full and unrestricted acceptance of the customer to the various clauses presented in these GTC.

The articles are only offered for sale to non-commercial individuals. The customer declares before confirming his order that he has accepted these GTC and therefore fully adheres to them. Any order duly validated implies full and unreserved acceptance of these General Terms and Conditions of Sale.

These conditions govern sales by the company ORTHONOV whose head office is located at 3 rue de Villebon 91160 Saulx le Chartreux intended for the sale of cryotherapy knee splints, foot splint, ankle splint, socks, and protectors. . The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in the context of the online sale, by mail order, by telephone or on site of the products offered by the company ORTHONOV to the Customer, as well as the various stages of the order process.

processing and shipping are invoiced in addition if necessary and specified to the customer before confirmation of the order by the customer.

In the event of an order to a country other than mainland France, you are the importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of ORTHONOV. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.

All orders regardless of their origin are payable in euros.

ORTHONOV reserves the right to modify its prices at any time, but the product (s) will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.

The products remain the property of ORTHONOV until full payment of the price.

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Product overview:

ORTHONOV undertakes to provide the Customer with a description of the Products as faithful to reality and to present their essential characteristics. However, all information relating to the Products, such as photos, texts, graphics, etc., are given for information only and cannot engage the responsibility of ORTHONOV.

Photographs:
The photographs illustrating the products in support of the text do not enter into the contractual field.

You can order

• On the Internet: https://orthonov.com/;

• By phone at 01.60.13.65.73;

• On the spot ;

• By mail using the order form accompanied by payment by check.

The contractual information is presented in French and will be the subject of a confirmation at the latest at the time of the validation of your order.

The ORTHONOV company reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Sending us the completed form accompanied by a check implies acceptance of the order as well as acceptance of these general conditions.

The fact of placing an order by telephone implies a payment by credit card and constitutes acceptance of the order as well as the present general conditions.

Any order appearing on the ORTHONOV website implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation.

All the data provided and the recorded confirmation will constitute proof of the transaction.

You declare to have perfect knowledge of it.

The order confirmation will be worth signature and acceptance of the operations carried out.

The Customer undertakes to communicate honest and sincere information and must verify the information entered during his order. The Customer must check the completeness and conformity of the information he provides when ordering, in particular concerning the delivery address. We cannot be held responsible for any data entry errors and the consequences thereof (for example delays or errors in deliveries). If the Customer finds, after validation of his order, that it contains errors that he would like to modify, he can contact the ORTHONOV Company by email or by telephone, within 24 hours. In any event, ORTHONOV cannot be held responsible for the consequences related to errors, delays or delivery defects, any re-shipment costs incurred being the responsibility of the Customer.

By mail: sending the form filled in with the mandatory information accompanied by payment by check validating your order.

By phone: Validation of payment made by credit card using the secure system
On our website: The fact of validating your order implies for you the obligation to pay the indicated price.
Payment for your purchases is made by credit card through the secure online payment system.

The right of withdrawal only applies to natural persons.

In accordance with the legal provisions in force, the Customer has a period of 15 (fifteen) calendar days (legal period 7 (seven) working days) to return, at his expense, the products that do not suit him without having to justify reasons. nor to pay a penalty. This period starts from the day of delivery of the Customer's order. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the product (s) purchased and the shipping costs will be reimbursed; the return costs remaining the responsibility of the Customer.

The product must be returned by Colissimo followed to:

ORTHONOV
3 rue de villebon - 91160 Saulx-Les-Chartreux

Only products returned as a whole, in their original packaging, complete and intact, in perfect condition for resale, and accompanied by the purchase invoice as well as the care sheet for optimized management will be taken back. Any product that has been damaged, worn or whose original packaging has been damaged, will not be refunded, returned or exchanged.
In the event that the right of withdrawal is exercised, the Customer has the choice of requesting either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the Seller.
In the event of exercise of the right of withdrawal, the company ORTHONOV will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment as that used when ordering.

The right of withdrawal does not apply in the event that the products are damaged, or used, or the incomplete return of the product as described in article 8.

Our products are offered as long as they are visible on the ORTHONOV site and within the limits of available stocks. In case of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically canceled and your payment will be canceled or refunded.

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.

All complaints, requests for exchange or refund must be made by email, telephone or post within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions, invoices, treatment sheets, etc.).

In the event of an exchange request, the return costs are our responsibility for a first appeal, beyond the shipping costs are billed to you. Note that the return costs are your responsibility whatever the reason.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

The products offered comply with current French legislation. The responsibility of the company ORTHONOV can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.

Furthermore, ORTHONOV cannot be held responsible for damage resulting from improper use of the product purchased.

Finally, ORTHONOV cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses.

The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the Commercial Court of Evry, 1 rue de la Patinoire - 91000 EVRY will have sole jurisdiction.

All the elements of the ORTHONOV site are and remain the intellectual and exclusive property of the company. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of ORTHONOV.

ORTHONOV reserves the right to collect nominative information and personal data concerning you. They are necessary to manage your order, as well as to improve the services and information we send you.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978 and the General Data Protection Regulation (RGPD) which entered into force on May 25, 2018, you have the right to access, rectify and oppose personal information and data. personal information concerning you by informing us by post, email or telephone. The specific conditions are available on our website.

ORTHONOV will archive purchase orders and invoices constituting a true copy in accordance with the provisions of article 1348 of the Civil Code for a minimum period of 5 years.

For any information or question, to place an order, for an order follow-up, for the exercise of the right of withdrawal or to invoke the guarantee, the Customer can contact Customer Service: at 01. 60.13.65.73 at the price of one local call, Monday to Friday 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 6:00 p.m.

The Customer may also contact ORTHONOV at contact@orthonov.paris by completing the contact form, to be completed online, provided for this purpose.